Política de Privacidad

To be transparent about how we collect and handle your personal data:

We want you to make informed decisions about how your Personal Data is used and processed. Our website is designed to give you access to clear, relevant information to help you do that.
Where specific details are needed, we will provide them at the appropriate time.
We're happy to answer any questions you may have and clarify any applicable legal limitations. You can reach us by email at: info@meritavanza.com

Personal data will be used solely for the purposes set out in the Policy.

We may process your Personal Data for a range of purposes, including providing the website and connecting you with third-party trading platforms (the "Services"), improving the website, protecting our rights and interests, supporting the maintenance and delivery of the Services, meeting any regulatory or legal obligations, and carrying out administrative and commercial activities related to the Services.
We also process your Personal Data to better understand your preferences and needs.

To use meaningful tools that protect your rights regarding your Personal Data:

We have the resources in place to support the exercise of your rights. You can contact us at any time to request access to your personal data, have it corrected or deleted, restrict its use for specific or general purposes, or have it transferred to you or a third party. All requests will be addressed.

Protect your personal data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is comprehensive.

1. ¿El alcance?

This policy describes the types of Personal Data the Company collects about individuals, how it is processed, shared with third parties, and protected.
This Policy applies to information relating to an identified or identifiable individual — meaning someone who can be identified directly, or through a combination of additional information we hold or have access to.
"Processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for a general audience and are not designed for use by anyone under the age of 18. We do not knowingly seek or collect information from individuals under 18, nor do we permit them to use our services. If we become aware that such data has been collected, we will delete it as soon as possible.

2. What personal data do we hold about you?

Cuando accede a nuestros servicios, canales o sitio web, recopilamos sus Datos Personales. En determinadas circunstancias, podemos solicitárselos directamente. En otros casos, los obtenemos mediante el análisis del uso de nuestros Servicios o canales de atención, o a través de información facilitada por nuestros socios externos.

There is no requirement to disclose personal information to the company, and no consequence for choosing not to do so.

You are not required to provide us with any personal data. In certain circumstances, withholding personal data may prevent us from delivering our Services or restrict your access to the website.

4. ¿Qué tipo de Datos Personales podemos recopilar? Cuando visita nuestro sitio web, recopilaremos la siguiente información personal suya:

This includes information about your online activity, traffic data (such as IP address, access date and time), language settings, software error logs, browser type, and device details. This information is not personal data and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

6. Transfer of Personal Data to Third Parties

La Compañía puede facilitar Datos Personales a terceros que nos prestan servicios, como proveedores de alojamiento, almacenamiento de información sobre direcciones IP y análisis de la experiencia de los usuarios.
También puede solicitarnos que cedamos Datos Personales específicos suyos a plataformas de trading de terceros. En tal caso, proporcionaremos a dichas plataformas los Datos Personales que usted nos haya facilitado. El uso de sus Datos Personales quedará sujeto a las respectivas políticas de privacidad de cada plataforma. Sus Datos Personales podrían compartirse con múltiples plataformas de trading.
La Compañía podrá compartir Datos Personales con entidades vinculadas o socios comerciales, con el fin de mejorar y perfeccionar los productos y servicios que ofrece a sus clientes.
Cuando sea necesario para salvaguardar los derechos de terceros o activos, la Compañía está autorizada a divulgar Datos Personales a autoridades regulatorias, locales u otras autoridades oficiales.
Asimismo, podremos compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o con cualquier otra empresa del grupo, en el marco de una cesión o venta de activos, fusión, reestructuración, consolidación o concurso de acreedores de la Compañía o de cualquier otra empresa del grupo.

7. Cookies y servicios de terceros

We may use third-party services, such as advertising companies that display ads on our website or analytics providers. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after the browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume where you left off.

Tipos de cookies:

They may be used by us according to their purpose:

AVISO DE SEGUIMIENTO EN LÍNEA
Este servicio no admite actualmente señales de no seguimiento.
8. La conservación de sus datos personales

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, and policies.
We share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.
We periodically review the personal data we hold to confirm it remains necessary.

9. Transfers of Personal Information to a Third Country or International Organisation

10. Personal Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Access to your personal data is restricted to personnel and third parties who process it on a strictly need-to-know basis, subject to a duty of confidentiality. We have procedures in place to address any suspected personal data breach and will notify you and the relevant supervisory authority where we are legally required to do so. No data transmission or storage system can be guaranteed as completely secure. While we take reasonable steps to protect your personal data, we cannot warrant absolute security. You are responsible for keeping any access credentials confidential and for notifying us promptly if you believe your account security has been compromised.

We have implemented appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be entirely error-free, nor can we be held liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where legal or other obligations beyond our control require it, we may be required to disclose your Personal Data to third parties, such as public authorities. We have no control over the level of security those third parties apply to your Personal Data in such circumstances.
Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Hyperlinks to Third-Party Websites

This website contains links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how those sites or applications collect or process personal data. This Policy does not apply to actions taken through third-party sites or applications.
Before accessing or using any third-party site or application, we recommend reading its privacy policy and carefully considering what personal data you share with it.

12. Changes to This Policy We may update this Policy from time to time. Any changes will be published on this page, and where appropriate, we will notify you directly. Continued use of our services after any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

Whenever you access a third-party website or application, we recommend reading its privacy policy before deciding to use it or sharing any personal data.

13. Your rights regarding your personal information

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEE resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, send an email to the address provided below.
Right of Access
We may verify the accuracy of the Personal Data we are processing about you. If confirmed, you may access your Personal Data.
We will provide one electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available in electronic format upon request.
The right of access to Personal Data must not conflict with the rights and freedoms of third parties. If a request is prejudicial to the rights or freedoms of another person, we may refuse or limit our response.
Right of Rectification
You have the right to require that inaccurate Personal Data be corrected. You may also require that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right of Erasure
This right applies in the following circumstances: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation applicable to us.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defence of legal claims, for the protection of the rights of another natural person, or where there is an important public interest ground within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured format.
You may request that your Personal Data be transferred directly from us to another controller, where technically feasible. Exercising your right to data portability does not affect your right of erasure, and does not affect the rights or freedoms of third parties.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by us or a third party, including profiling based solely on those interests. Where we demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims, we may continue such processing.
With regard to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.
Right to Withdraw Consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may appeal to a supervisory authority established by a Member State to safeguard the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to Personal Data concerning you, as set out in this Section 13.
We will respond to requests made under the rights set out in Section 13 within one month of receipt. Where necessary, this period may be extended by up to two additional months depending on the nature and volume of requests. We will notify you of any extension and the reasons for it within one month of receiving your request.
Provided it does not conflict with Section 13, information provided in response to the exercise of your rights under that section is free of charge. If a request is manifestly unfounded or excessive, in particular due to its repetitive nature, we may charge a reasonable administrative fee for providing the information or taking the requested action. We may also choose not to act on the request.
If we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm identity.